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Rules & Policies
Shoe Free Facility: Socks required for all adults and children. Grippy socks recommended. Socks available for purchase.
PM Open Play (4–7 PM): A minimum of 4 reservations must be reached by 2 PM the day of play. If the minimum is not met, families will be notified by 2 PM to reschedule or receive a refund.
Special Events (e.g., Messy Monday): A minimum of 4 tickets must be sold at least 48 hours prior to the event. If the minimum is not met, families will be notified and may reschedule or receive a refund.
Afternoon Hours & Slow Days: On days with very low attendance or no reservations by midday, we may close early for the afternoon. If you plan to visit later in the day, please reserve a spot or call ahead. Reservations help us plan staffing and remain open for our families.
Cancellations: Cancel 24+ hours in advance for a refund or credit.
Rescheduling: Reschedule up to 1 hour before playtime, based on availability.
No Call/No Shows: Sessions are forfeited and not eligible for reschedule, refund or credit.
Reservations: Each reservation includes up to 2 adults. Additional adults are $6 each.
Infants & Non-Playing Children:
Only children who will be actively playing require a paid reservation.
If your child will remain in a stroller or carrier, be held or worn, and will not use toys or equipment, no payment or reservation is required.
Capacity applies only to children who are playing.
FYI: Infant toys are available.
Schedule updates will be shared on social media and communicated directly with any affected families.