Sensory Friendly Hour

Cancellation Policy

DOT PLAYSPACE OPEN PLAY POLICY BOOKING: Pre-booking is recommended! While walk-ins are welcome, we strongly encourage families to pre-book Open Play sessions to secure a spot—especially during weekends, holidays, and school breaks. HOW TO BOOK: Reservations can be made online through our website or in person at DOT Playspace. PAYMENT: Payment is required at the time of booking to confirm your reservation. TIME LIMITS & ROLLING ENTRY: Each Open Play reservation is for a 90-minute session, starting at your booked time. :white_check_mark: If we are at capacity or have families waiting, we will kindly enforce the 90-minute time limit to give everyone a chance to play. :white_check_mark: If space allows and we are not at capacity, you are welcome to stay and play longer! Our team will keep you informed if we need to enforce time limits due to high demand. RE-ENTRY POLICY: Once a family exits DOT Playspace, their play session is considered complete. Re-entry is not permitted unless a new session is booked. We are unable to accommodate families coming and going throughout the day, as this impacts our ability to manage capacity and maintain a safe, enjoyable environment for all visitors. CANCELLATIONS: If you need to cancel your Open Play reservation, please do so at least 24 hours in advance for a full refund or credit. RESCHEDULING: You may reschedule your session up to 1 hour before your scheduled play time, subject to availability. Rescheduling can be done online or by calling our team. NO-SHOWS: No-shows without prior cancellation will forfeit the session. No refunds or credits will be issued in these cases. ILLNESS POLICY If your child is sick, we encourage you to reschedule. We are happy to accommodate illness-related cancellations with as much notice as possible. WAITLIST POLICY If a session is fully booked, you may join our waitlist through the booking system. Should a spot become available, families on the waitlist will be notified via email or text in the order they joined. Once notified, you will have 30 minutes to confirm your spot before it is offered to the next family. Joining the waitlist does not guarantee a spot, but we do our best to accommodate as space opens up. GENERAL GUIDELINES No shoes on play structures, socks are required.

Contact Details

• 6544 West Central Avenue, Toledo, OH, USA

  4195171332

  erica@dotplayspace.com